Hi,
If your tablet is turned on and connected to 4G internet network, but displayed as offline in remote control system, click on refresh button on the top right corner of the screen. This usually turns tablet online and enables access.
If tablets is still offline, it means that it has issues with 4G internet connectivity. Since we are not able to reboot tablet remotely, you will have to ask your driver to do it manually on the tablet itself.
Best way is to perform Soft Reset of the tablet. The way to do it is to hold VOLUME DOWN BUTTON and the POWER BUTTON for 5 seconds. Maintenance boot mode will appear in which you select NORMAL BOOT - RESTART YOUR TABLET NORMALLY. You select it by pressing the HOME BUTTON.
If tablet is still offline after Soft Reset, kindly contact our support staff so they can inspect the issue further.
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